El Al has been named the fifth-worst airline in the world, according to the 2024 AirHelp ranking of global airlines. The rankings, released in December, placed El Al 105th out of 109 airlines evaluated.
AirHelp, a global database for flight performance and passenger experience, assessed airlines on criteria including claims processing, punctuality, and customer reviews. El Al scored 0.1 in claims handling, 5.7 in punctuality, and 8 in customer satisfaction, reflecting significant gaps in performance, particularly in claims processing.
While Brussels Airlines topped the list with high scores across all categories, El Al ranked just above Bulgaria Air, with Tunisair finishing in last place.
El Al’s struggles have been exacerbated by the ongoing Israel-Hamas war, which has increased demand for flights to and from Israel. Critics have accused the airline of price gouging, with some passengers reporting exorbitant ticket prices and difficulty finding availability. The airline has defended its efforts to manage the surge in demand, describing the situation as an “unusual load” on its service network.
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4 Responses
Their economy seats are the worst in the world- The Egged tour busses are more comfortable!!!
Pure loshon hora and more precisely motzei Shem ra on yidden. Sounds like something straight off cnn or nbc. They are far from the worst airline and frankly the only one that hasn’t abandoned all their customers and fooled with them for months now.
Did the owner of YMN once have a run-in with an El Al flight attendant or something? Did the check-in lady refuse to let you take your overweight suitcase on for free?
Despite the war and being the only airline, etc etc how does that explain the very poor movie selection for an 11 hour flight. And none of the Israeli shows have English subtitles.