Travelers (NYSE: TRV) has mobilized its Catastrophe Response Team to assist policyholders affected by the severe storms and tornadoes that impacted the nation’s midsection this past weekend.
Travelers has dispatched Mobile Claim Headquarters to Macon, Georgia, Neosho, Missouri and Oklahoma City, Oklahoma. The Mobile Claim Headquarters are custom-built RVs designed to operate as mobile insurance claim offices. They’re staffed to provide claim services immediately following a disaster including issuing checks to policyholders on the spot as well as ClaimTMsm cards, personalized debit cards for instant access to cash to cover immediate needs for food, clothing and shelter. The Mobile Claim Headquarters can assist customers unable to report their claim by telephone or those needing more immediate, additional claim services.
“Travelers wants to ensure that resources are in place to assist our customers as quickly as possible to help them recover from these storms,” said Ray Stone, vice president of catastrophe operations for Travelers. “Having the Catastrophe Team onsite allows us the opportunity to strengthen the efforts of locally based personnel so that the claim process can begin immediately for those affected by the severe weather.”
Travelers claim professionals are available to receive customer claims 24 hours a day, 7 days a week.
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