A report from New York City’s Department of Investigation says the project to modernize the emergency 911 system had poor management, shoddy oversight and a lack of planning.

The DOI’s report also issues recommendations.

The agency says one person should lead the project and make executive decisions. It says there should be an integrity monitor to identify potential fraud and waste.

Mayor Bill de Blasio’s administration had asked for the review earlier this year.

The city began the effort to modernize its 911 system in 2004. The need became tragically clear during the Sept. 11 attacks when different city agencies’ systems were unable to talk to each other.

(AP)