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THOUSANDS STRANDED: Super-Cheap WOW Airlines Abruptly Shuts Down Overnight


Icelandic budget airline WOW Air collapsed under its financial problems on Thursday, leading it to ground planes and leave passengers stranded across two continents.

The airline, a small carrier that specialized in ultra-cheap travel between the United States and Europe, told passengers there would be no further flights and advised them to check with other airlines for ways to reach their destinations.

The airline flew to cities including Washington, New York, Paris, London and its Reykjavik hub.

Its bankruptcy, which highlights how difficult it is for airlines to make money from budget flights across the Atlantic, comes after six months of turbulent negotiations to sell its loss-making business. WOW saw deals fall through to sell to its main rival, the national flag-ship carrier Icelandair, and later to Indigo Partners, an American company operating the airline Wizz.

WOW grounded at least six planes in North America that were set to leave late Wednesday from Montreal, Toronto, Boston, Detroit, New York and Baltimore.

In Europe, Reykjavik-bound planes from seven cities — Amsterdam, Dublin, Paris, Brussels, Berlin, Frankfurt and Copenhagen — did not take off Thursday. One airplane from WOW was grounded as collateral by Iceland’s airport operator, which reportedly has a $16 million claim for unpaid landing fees against the airline.

American Sean Tinschert and his partner had rushed to the Reykjavik airport after learning the airline had gone under.

“We are trying to figure out how to get home,” he told The Associated Press. “We live in Boston, Massachusetts. We’ve got to work tomorrow morning — so don’t really think that is going to happen.”

In Berlin, Mary Sapp, a 30-year-old tattoo artist from Portland, Oregon, said she found out her WOW flight from Schoenefeld Airport to Reykjavik was canceled when she arrived at the airport Thursday morning.

“I feel frantic, and my shoulders are tight,” she said as she carried a huge black backpack up a flight of stairs. “I am just going to get some food and figure out … where I am going to stay tonight.”

Jamey Fierce, 62, from Toronto, sat at one of the Berlin airport’s coffee shops trying to figure out an affordable route to get home, thinking that maybe he could book a flight via Lisbon.

“Not only was the flight canceled – the airline was canceled,” said Fierce with some humor.

Tourism is Iceland’s largest industry and WOW’s disappearance is set to have an effect on this summer’s high season.

After starting operations in 2012, the airline expanded quickly to 37 destinations and reported up to 60 percent annual growth in passenger numbers. Its revenue per passenger, however, has not kept up and fell by about 20 percent in 2017, according to the last earnings report.

WOWs’ troubles have put a spotlight on how difficult it is to make budget travel across the Atlantic work financially because the biggest source of profits on these routes are higher-paying business travelers. Rival Norwegian Air Shuttle, which has also struggled to make profits, recently started offering “premium” budget travel to capture some of that market.

Analysts at investment firm Stifel note that WOW accounted for just 1 percent of air traffic capacity between the U.S. and Europe, but that by offering low prices it put pressure on other airlines to cut fares.

They say that among competitors, United Airlines stands to gain most on U.S. routes from WOW’s demise. Icelandair was quick to offer stranded WOW travelers cheap tickets .

“I will never forgive myself for not acting sooner,” said WOW founder Skuli Mogensen in a letter to employees Thursday. “WOW was clearly an incredible airline and we were on the path to do amazing things again.”

Information from the WOW Airlines website:

How will I reach my destination?

Passengers are advised to check available flights with other airlines.

Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.

What are my rights?

Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.

Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.

Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.

Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.

Where can I get up-to-date information?

This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found at www.icetra.is

(AP)



2 Responses

  1. Imho, anybody making a reservation with an airline named WOW probably gets what he paid for. Bobkis. And now, how impressive, WOW is becoming Wizz. Now that’s a step up.
    Not.
    Free overhead space, anyone?

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