Amazon customers who return too many items may be in for rude awakening.
The e-commerce giant — whose self-proclaimed mission is “to be Earth’s most customer-centric company” — now bans customers and accounts for making too many returns, and in some cases not informing them, The Wall Street Journal reported.
The ban affects customers who cause “a lot of headaches for Amazon,” former Amazon policy enforcement investigator Chris McCabe told the Journal.
The company’s return policy states “most items” shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment, but does not mention whether an account will be terminated.
An Amazon spokesman confirmed that it bans users who “abuse” its policy but would not provide specific numbers on how many have been affected.
“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” the company rep told the Journal. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”
Former Amazon workers said the company axes users who request too many refunds, return the wrong items or violate terms of use by writing paid product reviews on the site.
A computer algorithm flags questionable activity, and then accounts are reviewed by a human, the insiders said.
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4 Responses
Wow they are catching on!!
you only need to be “customer-centric” until you think you can take your customers for granted
@fakenews the return process has always determined if the return shipping is free based on the return reason, some reasons are not free, so in reality… they (amazon) are being taken advantage of, not the customers.
the first two names in the NY times story were jewish. the Walmart near the catskills no longer takes back what nebech unsere return after a summer’s use. we are a real ohr la’goyim!!!!