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Real-Brisker:
The may have to write it was “used” – if they know for a fact.
HOw about the people who used and cleaned it to be able to return , and didnt tell the store ??!!!
I also mentioned that at times it gets recycled to the company and lands in the putlet store…. ever read the fine print at outlet store regarding the products ?? It states it there…….
Also suspect is purchasing from Websites (non fum) , again as to the return policies….
Droid:
Not that you are now required to throw everything out.
But Knowing and recognizing the potential REAL problems, should be a reason not to do it going forward ( i.e. L’chatchila )
Golden Mom – Though its true they sometimes destroy the item , thats primarily when they get reimbursed by the manufacturer for it (store wouldnt take the loss) , which is common by electronics (actual cost to the manufacturer is minimal and not worth the repair time) , but household items , such as China – cost product is high to manufacture , and they would not simply refund unless item is returned.
I have a neighbor who had been the purchasing manager at one of the Major dept stores , she told me without a doubt they receive many returns especially right after “the holidays” , sometimes even with food still on.
And she said the store would clean and repackage.
The times they dont , it is sent to the manufacturer who in turn can clean and relabel and package looking good.
Most often sent to their “Outlet Stores”.
Ever wonder where “Seconds” come from and how they are found. It is common from a customer who received and found the imperfection and returned to the store/manufacturer – and at times after altready been used………
My point is – being that you CANNOT know without certainty, and the policy for the returns are so liberal – one who is concerned with Kashrus (hope that means All of us) versus saving few pennies , would refrain from buying in such places. And would Opt for a Frum store , where they are aware of the issue and ONLY sell New.
There is something that all must be aware of …. Though its great to buy in places which have these no question return policies , there is also a Very BIG problem.
What do they do with the returned item ??
If its worn out , they throw in garbage.
But what if you simply are unhappy and it seems perfect (though you used it – maybe once or twice)
Most often they clean it up (they have in house repair and cleanup dept in stock room) and put it out for sale again.
Just like they take your return , so too they take anybody else’s return.
So sometimes you may be buying something that was a previous return ……
PROBLEM is — Items that are used for food … China (not kasherable), pots & pans , appliances etc
There is a real issue with Kashrus.
If they were used “Once” its already a problem !!
The times when they cant/dont clean them up – they send them back to the manufacturer. Who in turn can either refurbish them , or sell them in their OUTLET stores.
Telltale signs are … “Seconds” , “floor samples” etc.
But truth is you can never know for sure.
Ask them , if you purchase a dinnerware set if you can use and return – they will say Yes ……!!!
Always buy by Frum store – besides giving Parnassa to yid (and often competitive price too) , you will stay away from being Nichshul in possibly having treif keilim.