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as someone who has sat shiva we were so comforted when anyone came, even when they didnt get a chance to speak to us. Just by going and being there it is a support to the aveilim, it showed people cared about our loss, no words were necessary. If you get a chance to speak to the aveilim, say, ‘tell me about your father/mother’ (whoever passed away), aveilim have a need to talk about the nifter to anyone willing to listen. Hopefully they will talk alot! If not you can ask more questions eg what was their profession, where were they born, which shul did they attend just gentle questioning to encourage the avel to talk about their relative if you see they are happy to talk. If you knew the nifter, tell them how you knew them and your memories of them! This was very precious to us when we sat shiva, people telling us how they knew our relative. Hatzlocha