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Sometimes when checking out in the supermarket, a supervisor is needed for some reason (i.e. return/refund, price discrepancy, etc.) In larger supermarkets it can often take quite a while until an available supervisor becomes available and comes to the line to resolve the issue. When there is a long line behind you, or even if there is only one person behind you, you are keeping them all waiting. Sometimes you can sense people behind you in line are getting antsy.
In any event, whenever I need a supervisor triggering this chain of events, *I* feel guilty for making the people behind me in line wait. Is there anything *I* should be feeling bad about (or apologize to all the people in line behind me)? Or should I feel it is the store’s fault for taking so long to have an available supervisor?
If I know there’s something that would take a while (like WIC), I usually tell people to go to a different line
:p> mbachur <d:
It is the store’s responsibility not yours.
dear Turns, I had the same problem several times last week. I also do not like to delay other shoppers.
I go right to the service desk and let them solve the problem. Really, it’s not the cashier’s business. They don’t have the power or the time to fix those things.
*I* feel guilty for making the people behind me in line wait
I think its healthy that way. There is a fine line between taking care of what has to and the complaining… As long as we feel uncomfortable doing it, and we remain as considerate as we can of others, it will keep us in check
Why fo you feel guilty? Would you feel guilty if you had 75 items to checkout instead of 25? What is this any different?
I feel bad as well. sometimes I’m the waiter and sometimes the waiteee…Thats life!
just remember, next time your the one waiting, be patient and understanding that its not his fault..
Well…..if the reason for calling the supervisor is because you are 100% certain that the cookies should have come up at $2.29 and it comes up for $2.69 and you are making people wait a long time for the 40 cents, perhaps you are better off paying and going to the customer service desk. Its what you would want others to do, and as hillel said, man disani lach…..
I try to be proactive. I turn to the people behind me and give them an explanation with a “we’re all in this together” kind of tone. I say something like, “what can I do? The price is wrong.”
Invariably someone chimes in with, “the same thing happened to me.” This generally results in people supporting the customer rather than being angry.
You should feel guilty-
Being the cause of someone else’s pain isn’t a good thing…
ckbshl – Why is the person the cause???
It is the supermarket’s fault for a) being slow and (depending on the circumstances) b) causing the error that requires attention (i.e. a price discrepancy). It isn’t the customers fault the store takes so long.
Simple- without that customer there wouldn’t be that delay…
Difficult to say. Related to this, I must say I am extremely upset at the slowness of Israeli supermarket workers. In no country in the world does it take nearly as long as in Israel for 1 person to pay. In The Netherlands, Switzerland and Germany, as well as other countries I’ve spent a lot of time in (much of Europe), it goes much faster. Each time I’m on vacation there I’m amazed at how fast it goes – and each time I return to Israel, I’m more upset at how slow it goes here!
Simple- without that customer there wouldn’t be that delay…
There is an assumption here that the store is the cause for the delay. Perhaps it is the customer who buys what they believe is a sale item, only to find out upon checking out that they took the wrong size, flavor, brand and are trying to get the store to honor sale anyway. Now that the delay is due to a customer error, would you change your opinion? Short of physically moving along a customer who is in the wrong, what do you expect a store to do, even if it DOES take a long time for a supervisor to show up.
Will making a difference how you feel change anything?
From my vantage point on line, I have found that the customer more often than not, is the cause for the delay, not the store.
I guess we shop in different stores.
all the stores I shop in have a service desk that will help with these things, or at least a manager. Finish your checkout, then take it up there.
I think that in the time wasted spending on arguing over 50-60 cents, you can go out and earn triple the amt. Don’t bother!
Tums, was that you?
5yo thread
Omgosh I’ve been learning how to not feel guilty. It’s really difficult. Often, I apologize to the person behind me. Then I thank them profusely as I am leaving the line. Also thanking the cashier.
I notice people apologize to me when they have credit card/money issues at the checkout. Sometimes I say, “All good, I’ve been there.” Other times I tell them that they are fine, and to take their time.
It’s interesting that there is a thread about this kind of thing. I don’t think I’ve ever talked about it.
Thanks for the chance to share 🙂
If the guy in front of me is having payment problems, delaying the line, fiddling trying to find cash or a credit card with available credit, sometimes I’ll just pay for his order.
The positive: Trader Joe’s. 1. Many ( and unusual )kosher products. A number of the hashgacha symbols are unfamiliar but at the entrance they have a listing of what each symbol means, a contact name and phone number. B. Great customer service.Lines move quickly and they will quickly open additional registers get too long
The negative ( at any supermarket. You’re behind a customer with a fully loaded cart. You wait patiently. However, the customer apparently thought they were getting the goods for of time ringing up and bagging everything does the customer spend five more minutes rummaging through a pocketbook looking for a wallet
nyustud +trillions
Wow that’s such a mitzvah!!!
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