Then call the Public Service Commission at 1800-342-3377 or 518-473-0229 and file a complaint with them too. They have a direct access line to LIPA and will get you a representative on the phone.
Please call the LIPA chairman, as well as the LIPA COO, and the 3 politicians who appointed them, and are responsible for their actions:
LIPA is a public benefit corporation formed by New York State, and its COO, Chairman and all of its trustees are selected/appointed directly by the Governor, Speaker of the Assembly, and Senate Majority Leader.
Below are their email addresses and other contact info:
Chief Operating Officer of LIPA Michael Hervey: [email protected]
Chairman of LIPA Howard Steinberg: [email protected] and http://www.mwe.com/Howard-E-Steinberg/
Governor Cuomo contact page: http://www.governor.ny.gov/contact/GovernorContactForm.php
Speaker of the Assembly Sheldon Silver: [email protected] http://assembly.state.ny.us/mem/Sheldon-Silver/contact/
Assemblyman Harvey Weisenberg: [email protected] http://assembly.state.ny.us/mem/Harvey-Weisenberg/contact/
Senate Majority Leader Dean Skelos: [email protected] http://www.nysenate.gov/senator/dean-g-skelos/contact