In the old days, ladies would see Rebetzin Kanievsky, and she would approach her husband if and when necessary. I believe his daughter Rebetzin Kolodetsky has now taken over this role.
We need to daven for his refuah. We have been saying Tehillim for him. I had heard he was very ill. I hope that is not true, and that he has had a refuah shelaima by now.