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Health,I respectfully disagree with you strongly!
Bedside manners is HOW YOU TALK TO YOUR PATIENTS.
Being abused by the system as you describe cannot affect the way you treat VULNERABLE PATIENTS IN PAIN AND DISCOMFORT.
If that’s what it does to a person,said person needs to switch jobs.
No one needs a doctor that makes them feel worse.
The Goq – You are not, and were not hired to get abused, you were hired to make sure your boss does not get abused, that does not make it that you are getting abused. The callers are NOT yelling at *YOU* personaly, and they have no taynah on you personaly. You should not feel abused in any way.
i know someone (with emotional problems..) who whenever he called places he would start rudely yelling at the sales person and get hysterical..(while winking at me and telling me to relax, he knows what hes doing).. he was spoken to with respect and concern by the ppl on the phone, and he always got what he demanded from them so they shouldnt have an unhappy customer. it made me sick. everyones sooooo careful about dealing with the rude guy that the rude ppl win!! WHY do we have to tolerate it? ther like spoiled children whos parents never say no to them…
I highly doubt that.He might get treated with kid gloves but unless his name or his wallet mean something to them,no one is going to do that much for him.
real-brisker,
The Goq is not a customer service rep. He works in a yeshiva. Nobody has any right to treat him like a shmatta.
Daas – Whats the difference where he works? The Goq – I am not telling you how to feel, I am just saying that I dont understand why you would feel abused.
real-brisker~ someone yelling & screaming & being nasty & rude is called ‘verbal abuse’!
no one deserves to be abused- in any form!! what don’t you understand?!
always here – If someone faulted you, you would not scream at them? Do they not deserve to be scream at?
the Goq answered the phone; he did not fault anyone!
no offense, but do you even know what you’re talking about?! >:-O
Daas – Whats the difference where he works?
You’re correct; it would be unacceptable even if he were a customer service rep.
always here – If someone faulted you, you would not scream at them? Do they not deserve to be scream at?
First of all, it’s still bad middos (to say the least). Secondly, we’re not even referring to the person whose fault it was!
I had someone yell at me in person teasing me and calling me adjectives that Jews shouldn’t use. I guess he wanted me to get physical but that wasn’t working because 1. that’s not my style and 2. he’s at least 50 – 75 pounds heavier than me and a couple inches taller. He ended up punching me anyway.
;
I’m trying to figure out if RB is just a ‘Mary, Mary, quite contrary’, or really a Brisk BABY…>>?!
Health,I was not referring to YOU (as you said you treat the people better than your superiors treat you).
I was referring to the doctors you described.
I think I wasn’t so clear.
always here – Thank you for showing everyone your true colors
Daas and Always – The Goq’s Job is to take the phone calls in his yeshiva. Now if someone is upset at whoever it is – even though they are not upset at The Goq, they are yelling at him because he is the one hired to answer the phone, and he is the one that is hired to accept complaints. Now whoever is that person that answers the phone they will yell at. Nothing personal to him, no reason for anyone to feel abused or hurt. (I definetly would not fell hurt or abused)
Goq, you don’t deserve to get yelled at and no you were not hired to take abuse for your boss! If that were in your job description I highly doubt you would have taken the job!
No one has the right to be nasty or abusive on the phone just as no one has the right to answer the phone and be nasty and abusive. We already covered these issues in a thread called phone etiquette. No matter what anyone says here, YOU ARE RIGHT. People who call in have no right to take out their frustrations on you. They do have a right to say they are upset and angry, and they do have an obligation to apologize if they get out of line with you, but in no way are you obligated to take any form of abuse from anyone.
Since you do work in a yeshiva, you might consider discussing with the Rosh or Rav what would be the most appropriate approach to take when this happens. Should you respond, should you put the caller on hold, should you give them a warning that you will hang up if they don’t cease the abuse and then follow through, should you just transfer them to his line to leave a message, etc. It is best to have a plan rather than fly by the seat of your pants. If you have a system in place, it will be easier for you to handle these types of calls more efficiently and you will not be effected by them so much because you will just practice the plan you have in place and not listen to the abuse.
when I worked @ a Yeshiva, if I had an irate caller I would pass the call onto one of the Rabbis in the office.
“I’m trying to understand this; how does apologizing in advance excuse rude, obnoxious behavior? “
You seriously misunderstood my point. I am NOT rude or obnoxious to the person. I am letting the service rep know in advance that he or she has a very upset person on the phone and that any upset that they potentially might hear in my voice is not directed at them, but at the situation. I let them know that I don’t meant to yell, though I neve have, but that I have a legitimate complaint. Usually they are really helpful to me, especially as I have acknowledged that I know they are not responsible.
eclipse – “Health,I respectfully disagree with you strongly!
Bedside manners is HOW YOU TALK TO YOUR PATIENTS.
Being abused by the system as you describe cannot affect the way you treat VULNERABLE PATIENTS IN PAIN AND DISCOMFORT.
If that’s what it does to a person,said person needs to switch jobs.
No one needs a doctor that makes them feel worse.”
I wasn’t condoning their behavior, just explaining it.
Like I compared it to abuse, noone thinks the abused child now has a right to abuse his/her own kids!
I also don’t agree with- “If that’s what it does to a person,said person needs to switch jobs.”
In the perfect world, I would agree with you. But there aren’t enough doctors as it is. There are so few doctors that have good bedside manners and are competent. I found a lot of doctors that have a good bedside manner, but just they are soooo incompetent!
Me personally, if I’m the patient, I’d rather a competent physician, who yells, than the sweetist, nicest guy who hasn’t the foggiest what to do! Which one would you prefer?
You seriously misunderstood my point. I am NOT rude or obnoxious to the person.
You’re the second one to have complained that I did not take your point as intended, and I apologize to you as well. The discussion was about verbal abuse on the phone, so in context, I assumed that you were referring to that.
You’re right about the competence vs. sweet n stupid,I guess.
Not a great set of choices.
The Goq – Sorry that you feel that way 🙁
real-brisker,
Read the title of the thread: “i did not sign up to be a punching bag.”
For some reason, you think he did. He was there when he was hired; I assume he knows his job description better than you. (Unless you’re his boss, in which case I guess you have a right to dispute his claim.)
Daas – No I am not his boss, but I guess he took the wrong job then.
The Goq – I’m with you on that
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