Home › Forums › Decaffeinated Coffee › CUSTOMER SERVICE!!!
- This topic has 21 replies, 12 voices, and was last updated 13 years, 4 months ago by minyan gal.
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July 27, 2011 3:59 am at 3:59 am #598240Hocker101Member
I was in an eating establishment today and I was waiting by the register to pay. So I asked the Mexican by the counter to ring me up but he said he doesn’t do the register. So, I asked him who does? and he said hes coming in a minute. I waited 3 or so minutes. After that I told the Mexican if know-one is here, then I’ll leave and know-one can blame me if I don’t pay. Then comes the cashier and he says, “Then you will get free room & board in a jail.” Question: If there is know-one to take the money, how can I be liable to pay? The same way, if there is a mistake on your receipt and you go to customer service in Wal-Mart and know-one wants to help then you can just leave. Why is this different?
On another note: For all you store owners reading this, make sure this doesn’t happen in your store.
P.S. This store is known to have horrible customer service and they are very very very nasty!
July 27, 2011 4:03 am at 4:03 am #790483Nisht Ahe Nisht AherMemberI actually think I know what eating establishment your talking about, and no body should be able to eat there. The Rabbanim shoudl ban it. The owner and clerk are both moser’im and call cops for no reason. Hocker101, you should stop going there!!!
July 27, 2011 5:01 am at 5:01 am #790484commonsenseParticipantI don’t know why you think you are allowed to not pay because there is no one there to take money. I’m pretty sure that according to halacha that is considered genieva.
July 27, 2011 6:18 am at 6:18 am #790485aries2756ParticipantHocker, if you ate it you are obligated to pay for it. Your patience does not factor into the obligation. You do however have the right NOT to go there if you don’t like their customer service. Just because you are ready to leave, does NOT mean they have to be ready to serve you. Had you been ready 10 minutes before or 10 minutes after you might not have had this encounter and the owner might have been sitting by the register.
If there is no one to take your money at the register in Walmart and you try to leave without paying for what you want, you better believe you will be spending a night with room and board courtesy of local government.
There are times you just have to take the focus off yourself and just realize that everyone is not there to always serve you when you snap your fingers. Sometimes you just have to wait, just as when you are busy with one child or one client others have to wait. Or if you are on the phone and your Mom wants to talk to you and you tell her “I’m on the phone give me a minute”.
I can hear the frustration and do understand how you must have felt when you are rushed and your hot and bothered, and you have to wait. Even a minute can seem like ten, but maybe bringing it to the CR was not the best choice you could have made. Some things you just have to deal with and accept.
July 27, 2011 6:28 am at 6:28 am #790486Hocker101Membercommonsense: Let me rephrase: I think that the above case scenario is crazy and all stores should make sure there is someone by the register at all times. I just find it crazy that no one is by the register!
July 27, 2011 12:34 pm at 12:34 pm #790487dunnoMemberWhy didn’t you just leave the money and walk out?
July 27, 2011 2:20 pm at 2:20 pm #790488TheGoqParticipantwhy does the op feel it necessary to tell us the nationality of the worker there what is the point?
July 27, 2011 3:04 pm at 3:04 pm #790489aries2756ParticipantHocker101, in today’s economy it is not always possible to have enough help to satisfy all the customers all of the time. We each have to have patience and be understanding. A big business can afford to do that and should. A small business, not so easy and one person might have many responsibilities. Patience is a virtue and that is something we all have to work on.
July 27, 2011 3:07 pm at 3:07 pm #790490adorableParticipantit gives you a better picture of what went on (maybe?)
why do you have to go to that store?
July 27, 2011 4:36 pm at 4:36 pm #790491kakoParticipantno one
July 27, 2011 4:45 pm at 4:45 pm #790492kakoParticipantwhy does the op feel it necessary to tell us the nationality of the worker there what is the point?
Plus, most likely the guy was NOT Mexican, but rather from some other latin american country like Honduras, Nicaragua, Ecuador, etc.
July 27, 2011 4:56 pm at 4:56 pm #790493minyan galMemberHocker – Your use of the word “Mexican” was extremely derogative. I can almost hear the tone of your voice as if you were saying it aloud. The fact that the Hispanic gentleman near the till is not trained in using it, may be problematic for you. It is not a reason to impugn someone or their heritage. As others have said, if you don’t care for the service do not patronize the establishment. If the situation were reversed and it was said about you “The Jew at the register” you would be contacting the ADL and hollering about anti-semitism. You are no better than the fellow working at this place – just different.
July 27, 2011 5:41 pm at 5:41 pm #790494aries2756ParticipantGoq, did you change your screen name?
As for Hocker, it seems that your screen name says a lot.
July 27, 2011 5:44 pm at 5:44 pm #790495TheGoqParticipantaries i changed it briefly was outted the same day i had a purpose for doing so.
July 27, 2011 6:32 pm at 6:32 pm #790496cucumberMemberminyan gal
Its kind of different to say someone is a Mexican than to say they r a Jew. Would u think it embarrasssing for someone to say the Chineses behind the counter or the Canadian? Theres nothing derogatory about calling someone what they are; especially since most Mexicans in America are not citizens- therefore what is derogatory about mentioning where they come from?
July 27, 2011 6:49 pm at 6:49 pm #790497TheGoqParticipantI think what minyan girls point is that hes a human being first his nationality is secondary and you should treat everyone with respect.
July 27, 2011 7:06 pm at 7:06 pm #790498YatzmichMemberHocker,
You need to get away a bit. Or maybe sit out on the back porch with a tall glass of ice cold lemonade & watch the sunset.
I have two words for your whole story. BIG DEAL.
Additionally, do you think that maybe it could be that it’s possible that the cashier like, maybe, like had to go to the bathroom, like , you know. I mean, like, you know what I’m saying, no?
July 27, 2011 7:16 pm at 7:16 pm #790499aries2756ParticipantCucumber, the point is the op could have just said “a worker”.
Goq, not judging just thought is saw a post from you then saw it with another name, and was just checking to see if it was me with a senior moment or you were playing tricks on me.
July 27, 2011 7:22 pm at 7:22 pm #790500kakoParticipantcucumber:
Hocker has no idea whether the guy is Mexican, Ecuadorian or Colombian. Therefore, most likely he/she is NOT calling him what he is and the term Mexican was used in a derogatory manner.
Also, I don’t get what you mean by “especially since most Mexicans in America are not citizens”. What does that have to do with it?
July 27, 2011 7:28 pm at 7:28 pm #790501haifagirlParticipantSeriously – know-one? Really? No one? No body? As far as that goes, I really wouldn’t want a body waiting on me.
July 27, 2011 7:34 pm at 7:34 pm #790502TheGoqParticipantnp aries I’m just The Goq now this all took place last week
July 27, 2011 11:00 pm at 11:00 pm #790503minyan galMember“the Chineses behind the counter or the Canadian”
Cucumber:
First of all, there is no such word as Chineses. The plural of Chinese is also, Chinese. I would most definitely say Oriental or Asian – because the person may be Thai, Korean, Vietnamese, Chinese or one of several other Asian nationalities. Secondly, almost all the Canadian Asian residents are here very legally. I certainly would not use the word derogatively, which is the difference. There are a couple of other points about this entire thing that I would love to say, but I am sure that I would be edited and oftentimes, things are best left unsaid. This will be my last comment on the entire subject.
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