If you live in NYC, http://www.nyc.gov/apps/311/about.htm
311’s mission is to:
Provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service.
Help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently.
Provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.