1. I would ask the letter writer if he locks his doors at night. I would ask him if he feels fear walking alone in East Jerusalem. If he can say he doesn’t, good for him. For you and I, though, we take precaution for our safety. (Our behavior proves that we do not consider our learning sufficient to protect us)
And when someone does the job for us, we are most grateful.
2. I think that someone whose job is to help you is considered helping you although he is doing his job. I suppose he finds it meaningful as well, not doing it by rote, just because he as to.
3. And if the Medina is a positive or negative development is a question for history. Today klal Yisroel is there and need protecting.