Okay, since you asked:
I went to return a rental car today. I parked in the designated location and gave the key to the attendant, who noted the mileage and fuel gauge and checked the car for damage. She checked a few boxes on a form, gave it to me, and told me to bring it to the front desk (downstairs) for a receipt. I went to the front desk and found there were two families in line ahead of me to rent a car. Okay. I waited, and waited, and waited. After about fifteen minutes, I called my husband and he said we didn’t need a receipt, and that I should just bring the form to the counter and leave. I tried this, but the man said he needed to “close it out of the computer” and that I had to wait. Fine. I waited for another fifteen minutes until both families were finished. The man then asked me how I was doing, thanked me for waiting, took my form, and typed a few things in to the computer before handing me a receipt. The whole thing took less than a minute (I am not exaggerating). I just stood there in shock that I had been forced to wait for thirty minutes for something that took thirty seconds and probably didn’t even require my presence. He then had the nerve to ask me “Is there anything else I can help you with?” I was SO upset with this company for wasting my time. I considered expressing my frustration, but I knew that this was not necessarily the employee’s fault, probably just company policy.
FYI, the company was Budget.