Kollel wife, “I don’t think the person is messed up or has problems,” “Even if I try to feel sorry for them, it’s with so much anger and hatred, not really feeling sorry.”
That’s what I’m saying. You won’t be able to feel sorry for them until you realize that what’s causing them to be “a bit cruel and insensitive,” is choli hanefesh. Sickness of the soul. Just like we have various levels of physical ailments so too are there various levels of spiritual ailments. Just because someone isn’t a sociopathic homicidal maniac doesn’t mean that their soul is in perfect health. As a matter of fact, all of us need refuas hanefesh, everyone is flawed, some are just more flawed than others, and we should daven that they get their refuah.