Go & meet Rebbetzen Esther Jungreis at Hineni; They are located on West End Avenue between W 71st & W 70th Street. She lectures there every Thursday evening @8PM, but no-doubt you can set up an appointment with her sooner, if this is urgent.
She has dealt with issues similar to your’s, numerous times.
If for some reason this doesn’t work out, touch base with Rav Jonathan Rietti shlita or Rav Dovid Goldwasser shlita or both, for advice & suggestions.