What a sorry state, so far I have only heard good things about the BC in my neighborhood and I know many volunteers and recipients. B”H we have a very chessedik community to begin with and people are extremely serious when it comes to doing chessed. So I only hope and pray that it is not my neighborhood that is letting you down. Everyone does chessed in their own way, and my calendar is booked with my own projects. Other members in my family do volunteer to drive and they do it with kovod and care. MY sil tells me how she gets chizuk from her passengers. That is a whole different scenario.
When a volunteer comes home and tells her family, I had a passenger today that taught me a lesson in emunah and bitachon we can gain something from that and we understand why that person is doing the mitzvah, and why she goes back again and again.
My father a”h was a baker and he was around during the day. Women didn’t drive then as they do today, so there weren’t that many cars driving around BP during the day when I was in school. My father would go out and pick up elderly people and women with babies from the bus stop towards Maimonides hospital and give them rides, especially when it was very cold or very hot. People would say to him they don’t want to be matrioch him and he would reply matriach? The car goes wherever you tell it, it is never a tircha,