ZeesKite,
I am sorry to hear about what happened to you.
One thing that I thought might be helpful to add: when a person is shocked, our reactions are almost instinctual. Almost everyone has an initial response to such an event, when the adrenaline and pain hormones rush out. How we feel right after that is our choice.
This is something I am trying to grapple with, since I have a long commute in traffic, and I have been finding that the frequent displays of meanness on the roads has been getting to me and reducing my happiness during the week.
Good reframes for meanness would be nice to hear.