Reply To: I did not sign up to be a punching bag

Daas Yochid~ I do not indulge in “rude, obnoxious behavior”. first I explain I know it’s not the person to whom I’m speaking’s fault… then I give them the reason for my call. I try to speak with a smile on my face, & sometimes throw in light-hearted comments cuz I know whatever the problem is, it’s still not the fault of whoever answered the phone. but obviously, I have to get my point across to address the situation. one can be upset, but certainly not uncivil & rude.