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Health,what if you come in using their “retort” as YOUR OPENER?
Example:
Patient:One minute,John,I think the janitor is here,hold on.(points to you)My trash can’s overflowing ag–
Intern “Health”:(big smile)Hello,Ms.Kubakhazibokov,and how are you enjoying your stay in our lovely 5 star hotel?
Patient:(sits up a little straighter)Oh…fine.I didn’t get the food I picked from the menu-
Intern “Health”:I’ll tell you how to fix that in a minute.Now would you like 5 star phone service for 5 dollars a day?Or…
Patient:5 dollars????!!
Intern “Health”:(continue smoothly)Or…2 star service,which is free,but basically means the phone will not ring,anddd…(huge smile)if anyone wants to call you?Well,they will need to send you a postcard instead.