Reply To: I did not sign up to be a punching bag

I think putting an agitated person on hold is useless,unless they are about to do 5 mts. of yoga.

JUST LISTEN for a minute or two!!

Then,AFTER they’ve diffused some of that steam….

I’m sorry about that.Let’s see how I can help you here…hmmm.

Whatever you do,try not to make them repeat their story 3 or 4 times–it won’t help them calm down.