tikvuchka, the question that pops up first is when you signed up at the website, did you agree to a fee up front? If that is so, then that fee has to get paid. If there are issues you need to contact the administrator of the website for arbitration. Also look at the rules that you agreed to when you signed up. That is completely different that when just having someone redt you a shidduch. When you sign up you have no idea who the people are in cyberspace or what their qualifications are. So you are in essence taking a chance on them. But no matter who did the work, it was the shadchan who made the introduction and put the two of you together and that was the point of the website, she actually made the shidduch.
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