metrodriver, I have walked into clothing stores countless times, only to see the saleswomen on their cell phones. When I asked a questions or about a diff size I felt like a pest. Believe me, when an owner sees a customer walk into her store she hangs up her phone and tries to make a sale even if it means up and down the steps to the basement three times.
How many times have u walked into store near closing time and the workers want to get out at closing sharp, even if you have a handfull of items. THEY DONT CARE! They are getting their paycheck regardless.
Whereas me, in a family business, this past week for example was holiday season and holiday sales. We all worked many hours overtime. We CARE for happy customers. We CARE to make sure that everything is ready and organized for the next day.
I think you simply cant compare the devotion.