We had a much worse experience at Best Buy. My wife bought an item for my son that I did not approve. He had already opened it. When the box was opened, the serial number tore. They would not take it back THE SAME DAY EVEN WITH THE RECEIPT, as they said they need an intact serial number. Never in my life did I ever hear of such a thing.
My wife had paid by check. She tried to just drop the item at their store, and cancel the check. They then placed her on some national check registry which makes her check invalid at other stores, as well. We still get calls asking for the money we “owe”.