Also keep in mind that it is up to YOU the consumer to research the item before purchasing. If the person opened and used the item such as the GPS and didn’t like the way it worked because it didn’t find the store names, it is not the fault of the store or the product. The consumer should have done more research on the item and should have asked specifically about that function before purchasing. Don’t blame the store for its return policies on electronic items. Had he purchased the item from a smaller local store they would never take it back for that reason. He has no right to be so outraged for trying to return an item that is not defective or broken in any way, in which case he would have received a full refund. He also has no right to besmirch the good name of the store because he didn’t like the fact that the item didn’t show store names and he basically has sour grapes about it.
There is a difference when someone tries to return a defective or broken item and someone returns an item that is in perfect condition that they just don’t like or they changed their mind about. The store does not have to take a loss on such a situation and to expect them to is ludicrous. If they have a restocking fee then that’s it. If you have to follow their rules and wait to be refunded or choose to take a loss or keep the item anyway that is your choice.
The concept here of Buyer Beware is do your research before you buy!!!! Know what you are buying before you purchase and don’t make a chilul hashem because you didn’t get all the bells and whistles you were looking for. Ask questions before you purchase, compare items and know what the different products do, and understand from the get go that if you pay more you get more. Don’t assume that you can take home a product and test it and then just return it to the store if you don’t like it. Ask your friends what they have and if you can borrow from them and test it. Stores don’t “lend” things they “sell” things. They are in business to make money not lose money.