Mod, do you have a contact for this article??
This just happened to us, to the tune of $300 in fees. They ‘forgave’ $90 since we’re longtime customers (not for much longer), but “it’s not bank policy to refund fees when it’s not a bank error.”
(Only a horrible, yet ‘legal’, policy)
They purposefully wait until midnight to clear all of the day’s transactions, and then pay in them in order from largest to smallest. That way, when the money runs out, it’s a bunch of small pending items each triggering a NSF fee, instead of say the biggest transaction only generating one fee. No matter that your card charges were approved before the mortgage payment was generated through Online Bill Pay. It is a scam!
I have sent complaints till I am blue, including to the Office of the Comptroller of Currency. Hadn’t thought of the FDIC, though.
It is highway robbery!