oomis, Putting aside the entire issue of “to tell or not to tell”, if someone is due a store credit, for what reason should such credit “expire”? i.e. if someone bought a gift certificate, or returned merchandise and instead of getting a cash refund received a store credit, why should the customer lose their value due to an artificial expiration date?
The 2nd issue in your story was the fact that the store changed ownership. But typically a new owner assumes all of the existing business entity’s account receivables as well as account payables.