michig,
hate to break it to you but they dont teach laining 101 in yeshivas. i have no idea how to lain (torah) and it has nothing to do with yeshiva. its more to do with not having the minhag to do so for my bar mitzva (not that i could lain haftora too well if at all).
as far as his problem. I think he went to the wrong place. Simple. If he wanted to know about the place he should have asked DETAILED questions. My father A”H was the mashgiach in a well known hotel for over 20 years and he always got calls from people wanting to know if the place was for them. With the amount of people who didnt come after speaking to him, they could have opened a new location for those special clientele.