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Air Nightmare: Chaos as Newark Flight Diverted


Windsor Locks, CT – Three hundred travelers started the summer with a travel nightmare they will not soon forget.

Hundreds of Newark-bound passengers sat for four hours on a tarmac in a stifling cabin after bad weather and union regulations grounded their flight from London in Connecticut. To make matters worse, passengers said,  the plane’s generators shut down for the second time, leaving them with no air conditioning and sweltering temperatures that reached 100 degrees.

Some people on the inauspicious Virgin Atlantic flight fainted from the heat, said Andrew Porwancher, of Princeton, N.J.. One passenger was taken to a hospital, but airline officials said there is no evidence to link this with the flight.

Even before the flight left Heathrow Airport, there were problems. The generators were not working, so neither was the air conditioning system, passengers said. The flight was supposed to leave at 5:33 p.m., London time. Two hours later, with the plane fixed, the flight took off for Newark.

But problems arose again because of storms in the New York area on Tuesday night. The airline needed to divert the plane. With no option to land at JFK, it landed at Connecticut’s Bradley Airport, the company said.

When the plane, carrying 300 passengers and 14 crew, landed on the tarmac, the generators broke for the second time, passengers said. With no fresh air coming in, temperatures reached a baking 100 degrees, they said.

For four hours, they sat on the plane, sweating, frustrated and tired. During the ordeal, pilots exceeded their maximum flight time and the plane had to stay grounded so after all that, the passengers still couldn’t reach their Newark destination.

Passengers were eventually brought into a terminal, where they waited at least two more hours for their luggage and instructions on how they would eventually get to Newark.

Virgin Atlantic officials said Bradley Airport is not equipped to deal with international arrivals, so Virgin Atlantic had to wait for U.S. Immigration and Customs to arrive to process the passengers.

The flight was scheduled to reach Newark at 9:10 p.m. on Tuesday. Nearly 12 hours later, at about 8:30 a.m. Wednesday, passengers finally began boarding buses en route to Newark Airport.

Peter Blok, of Philadelphia, called the trip “hell on wheels.”

The airline apologized for the frustration and inconvenience the delays caused for the passengers.

“The safety and welfare of our passengers and crew is of paramount importance,” Virgin Atlantic said in a written statement.

The delays frustrated not only the passengers desperately waiting to get off the Virgin Atlantic plane in Connecticut, but those waiting to get out of Newark on the airline as well.

Eva Shah may not even make her own wedding. Shah was supposed to fly Virgin Atlantic to Mumbai, but the Newark flight she  needed to take to connect in Heathrow to complete the trip to India has been delayed 23 hours, her future brother-in-law, Justin Holmes, told NBCNewYork.

Holmes said the airline will only offer Shah a refund and will not transfer her to a more expensive flight.

The airline couldn’t immediately be reached for comment on that matter.

(Source: NBC New York)



3 Responses

  1. its hard for me to belive that Virgin Atlantic did something like that they are known as a very good airline i flew with them quite a few times to London between 1991 & 1995, i hope they will compinsate the customers (even if mother nature is the fault)

  2. This just sounds SO much like the Dutch railways – the NS. Such things happen in Holland all the time. I’ve had countless similar experiences.

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