Home › Forums › Decaffeinated Coffee › Halacha on warranty
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October 31, 2016 2:30 pm at 2:30 pm #618596Eliezer8687Participant
My sukkah collapsed during sukkot and the website from where I purchased the sukkah clearly states that they warranty the sukkah for 10 years. Now they tell me they only warranty the poles not the walls which ripped when it fell. The sukkah is only 3 years old and I paid 1500 dollars for it. Any thoughts as what I should do?
October 31, 2016 2:34 pm at 2:34 pm #1188730☕ DaasYochid ☕ParticipantStart by checking the wording on the warranty.
October 31, 2016 4:28 pm at 4:28 pm #1188731Eliezer8687ParticipantThe warranty is only on the website and it boasts only sukkah with 10 year warranty.
October 31, 2016 4:35 pm at 4:35 pm #1188732popa_bar_abbaParticipantwhat kind of sukkah. we’ll read
October 31, 2016 4:38 pm at 4:38 pm #1188733MenoParticipantI just googled “sukkah 10 year warranty” and clicked on the first link that came up. I’m assuming that’s the one to which you’re referring. If you click the menu button on the right side of the website heading, and then click warranty, it will bring you to the terms of the warranty.
The terms seem pretty basic, but it doesn’t say anything about only covering poles or any other portion of the Sukkah
October 31, 2016 4:48 pm at 4:48 pm #1188734iacisrmmaParticipantWell since a sukkah must have walls and the poles are not the walls…….
October 31, 2016 5:17 pm at 5:17 pm #1188735popa_bar_abbaParticipantThe terms seem pretty basic, but it doesn’t say anything about only covering poles or any other portion of the Sukkah
i also googled, and found one that has 3 years on fabric and 10 years on poles.
October 31, 2016 5:43 pm at 5:43 pm #1188736MenoParticipant“i also googled, and found one that has 3 years on fabric and 10 years on poles.”
But the one I found said it’s the only Sukkah with a 10 year warranty.
October 31, 2016 6:04 pm at 6:04 pm #1188737popa_bar_abbaParticipantBut the one I found said it’s the only Sukkah with a 10 year warranty.
Right. bec mine only covers the poles for 10 years.
October 31, 2016 6:24 pm at 6:24 pm #1188738☕ DaasYochid ☕ParticipantBasic warranty covers failures occurring dzue to defects in material or workmanship which occur during normal, reasonable use.
So if the canvas ripped because of the poor workmanship of the poles, is that covered?
October 31, 2016 6:40 pm at 6:40 pm #1188739MenoParticipant“So if the canvas ripped because of the poor workmanship of the poles, is that covered?”
If the poles aren’t under warranty, probably not. Just like if your window gets shattered because of the poor workmanship of the poles.
October 31, 2016 7:05 pm at 7:05 pm #1188740popa_bar_abbaParticipantPresumably somewhere the warranty carves out consequential damages, or limits the recovery to the cost of the covered item
November 1, 2016 12:54 pm at 12:54 pm #1188741Eliezer8687ParticipantThe website for sukkah depot does not offer any fine print as to what they warranty,I could not find any link or tab to find additional information. The receipt states nothing about warranty only return policy for new sukkah. I am only asking them to stand by their warranty
November 1, 2016 2:10 pm at 2:10 pm #1188742popa_bar_abbaParticipantLooks like their website was hacked
November 1, 2016 2:42 pm at 2:42 pm #1188743popa_bar_abbaParticipantI’d email them saying that their website just says there is a warranty, and doesn’t have anything to indicate it only covers poles, and if they’d like, you’d be happy to discuss by a bais din.
November 1, 2016 2:44 pm at 2:44 pm #1188744MenoParticipant“The website for sukkah depot does not offer any fine print as to what they warranty,I could not find any link or tab to find additional information”
If you click the menu button (the three horizontal lines) on the right side of the website heading, and then click warranty from the drop-down menu, it will bring you to the terms of the warranty.
It does look like something weird is going on with their website though. Maybe Donald Trump hired Chinese hackers to hack into their website and change the terms of the warranty. I’ll paste the current text of the warranty below, just in case they are successful:
Basic warranty
Warranty for EASY LOCK sukkah
Sukkah Depot will repair or replace this product free of charge (with a new or rebuilt parts) within 10 years from the original date of purchase , in the event of defect occurring in materials or during normal usage.
Warranty for PANEL sukkah
Sukkah Depot offers a 5 year warranty with regards to manufacturer’s defects (i.e loose screws /bolts, loosened rubber bands, etc.) or defects occurring during normal use, or failures due to water exposure (i.e bubbling, panel decay, etc.)
Please note
Basic warranty covers failures occurring due to defects in material or workmanship which occur during normal, reasonable use. It does not cover damage which may occur as a result of misuse, abuse, mishandling and services by anyone other than Sukkah Depot, any use that is not in accordance with the product’s instructions or purpose, or damage that is attributable to unusual acts of G-D (i.e hurricanes, earthquake, external flooding ect.). Signed warranty certificate and original receipt must be presented for validation of warranty.
Warranty service can be obtained the first of Elul through the first of Tishrei. Please refer to the Telephone number listed below.
November 1, 2016 3:30 pm at 3:30 pm #1188745yitzykParticipantEvery sale automatically includes a ‘warranty’ according to halacha. The fine print on a warranty would only be to exclude the company from being responsible ‘as per our agreement’.
You said that the succah collapsed, but even without any exclusions the company’s responsibility for replacement could depend on the reason for the collapse.
Did the poles fail to support the weight of the walls and/or the schach? Were they assembled correctly? Or was there an abnormal wind that they might not be accountable for?
November 1, 2016 4:55 pm at 4:55 pm #1188746AgantzyoorpeerimParticipantWait until next year
November 1, 2016 5:10 pm at 5:10 pm #1188747☕ DaasYochid ☕ParticipantEvery sale automatically includes a ‘warranty’ according to halacha. The fine print on a warranty would only be to exclude the company from being responsible ‘as per our agreement’.
No, it would also define the expected durability of a product.
November 2, 2016 10:27 am at 10:27 am #1188748Eliezer8687ParticipantSukkah was assembled correctly.it was raining and windy, not hurricane like winds and the poles bent and caused everything collapsed and this was the cause of the velcro to tear from the walls.
November 2, 2016 12:28 pm at 12:28 pm #1188749MenoParticipantDid you try contacting them and telling them that the terms of the warranty state nothing about which parts are/aren’t covered?
November 2, 2016 5:16 pm at 5:16 pm #1188750–ParticipantEvery sale automatically includes a ‘warranty’…
But that only applies to the condition at the time of sale. (Basically a warranty of merchantability.)
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