I’m on my 7th password with my insurance provider in less than 2 months. Minimum of 8 charachters, with at least 3 of the following 4 charachterisitcs, capital letter, lower case letter, number and special sign (EG @%^#), plus, no consecutive letters or numbers, you can not use your first, last or company name (or any part of any covered dependents names either) as part of the password and finally, due to security, you must change your password every 90 days! And they wonder why I keep calling customer service for informaiton I can easily get online 🙂