The NY Post reports:
A mistaken address that appeared in a 911 computer resulted in a four-minute delay in ambulance service for an elderly Staten Island woman who died before help arrived.
City officials are at a loss to explain the mistake.
The 94-year-old woman’s daughter, Elvira Giuffre, placed a call to 911 shortly after 8 p.m. Thursday after realizing her ailing mother was having difficulty breathing.
She called from a landline — which should have allowed NYPD’s computerized dispatch system to find the home address — and gave her address on Rigimar Court in Staten Island to a dispatcher, NYPD officials said.
The call was transferred to the FDNY as Rigimar Court, the NYPD said. But when FDNY dispatchers pulled the address from their computers, the street came up as Ridge Loop, FDNY officials said.
An FDNY dispatcher asked Giuffre whether Ridge Loop was correct, and she said yes. An ambulance was sent to Ridge Loop first and went to Rigimar Court after the mistake was discovered.
“The operator called me back to say they were at the wrong address, but it wouldn’t have made a difference if they were here,” Giuffre told The Post.
She said her mom “passed very quickly.”
(Source: http://www.nypost.com/)
Join the official YWN WhatsApp status
7 Responses
Why did the daughter say yes when asked if Ridge loop was correct?
Because when people panic they answer yes.
In her panic and fear, she probably misheard.
to # 1: maybe she was panicking and wasnt thinking clearly!!
#1 bc think about the situation she has a mother having trouble breathing and she is on fone with 911 people tend to panic and also people dont even hear clearly like it sounds rite ya ya just come! u shudnt b tested but i have seen it many times . chag kosher vesameach!
Chushava yid:
She was probably stressed and didn’t realize what the dispatcher had asked or what she had answered. It’s not uncommon in emergency situations for callers to give incorrect responses. That’s why the call takers ask a few times to confirm.[which doesn’t excuse the allegation that the computer allegedly changed the address (which sounds strange but we’ll see what the investigation determines)]
Thank you #’s 2, 3, 4, 5, and 6 for giving the same exact answers! I think I got the point!