This is the second time the Health Ministry survey was conducted, part of Health Minister Yaakov Litzman’s effort for increased transparency in the health system and to encourage healthcare givers to improve where possible. The average rating was 78%. Litzman is not pleased with the average for as explained, almost one out of every four patients is not pleased with the care received and this is unacceptable to the minister.

In all of the hospitals included in the survey, 500 discharged patients were questioned from May to July 2016 and each had to have spent at least two nights in hospitalization. They were contacted within two weeks of discharge by phone by a representative of the Health Ministry.

General Rate of Satisfaction

Average 78%

Sheba 81%

Beilinson 81%

Carmel 81%

HaSharon 81%

HaEmek 80%

Rambam 80%

Shaare Zedek 80%

Beni Tzion 80%

Mayanei HaYeshua 80%

Meir 79%

Ichilov 78%

Hadassah Mt. Scopus 78%

Poriah 78%

Hadassah Ein Kerem 77%

Soroka 77%

Wolfson 76%

Assaf HaRofeh 76%

Ziv 74%

Hillel Yafeh 74%

Nahariya 23%

Barzilai 72%

Kaplan 70%

Laniado 68%

Personal Attention from the Staff

Average 84%

HaSharon 89%

Sheba 88%

Carmel 87%

Shaare Zedek 87%

HaEmek 87%

Meir 87%

Kaplan 78%

Laniado 77%

Satisfaction with Physical Conditions

Average 76%

Beilinson 81%

Poriah 79%

Bnei Tzion 79%

Hillel Yafeh 79%

Laniado 68%

Kaplan 67%

Trust in the Medical Staff

Average 85%

HaSharon 90%

Shaare Zedek 90%

Hadassah Mt. Scopus 90%

Kaplan 77%

Laniado 76%

Some of the hospital have shown improvement as HaSharon rated 77% in 2014 and now has climbed to 81%. Sheba moved from 78% to 81%, Hillel Yafeh from 71% to 74%.

However, some declined, as is the case with Kaplan which went from 73% to 70% and Laniado from 71% to 68%.

(YWN – Israel Desk, Jerusalem)