After the three kedoshim HY”D were abducted and murdered from a Gush Etzion hitchhiking post a year ago, one of the lessons learned were the failures of the Shai (Shomron-Yehuda) police ‘100’ dispatchers, who failed to recognize that final call as a distress call from one of the boys.

Former Israel Police Chief Yochanan Danino promised a thorough investigation into the matter and a revamping of the 100 dispatch system such an incident in the future.

Now, a year later, we take a look at the system and despite a Public Security Ministry report citing the serious shortcomings of the ‘100’ dispatch system, nothing or perhaps very little has changed. The report explains the dispatcher and other personnel who became involved in the call a year ago failed to realize the severity of the call. The report cites there are too many inexperienced dispatchers and too many dispatchers who simply fail to adhere to operational protocol.

Regarding the Tel Aviv dispatchers, 58% of them did not have any review or refresher classes during all of 2014. The other 42% had only one review class the entire year, which the report cites is insufficient to maintain the necessary level of proficiency at the job. The report cites a lake of professionalism and many other issues which have not been eliminated despite the promises from Danino, who may be best remembered for his extravagant retirement party that cost over NIS 400,000, a party that is now under investigation by the State Comptroller’s Office.

(YWN – Israel Desk, Jerusalem)