UPDATE:
The ground stop was lifted for United’s regional carriers, which can perform their own weight and balance checks.
Passengers at airports from Albuquerque, New Mexico, to Washington, D.C., to Florida complained of system backups and long lines. Gate agents at many at some locations were forced to write tickets by hand.
NBC Connecticut said United passengers without a hard copy of their boarding pass were not being allowed to check in at Bradley International Airport in Windsor Locks, north of Hartford.
The delays could reach 235 domestic and 138 international destinations.
“We experienced a network connectivity issue this morning,” United confirmed in a statement after 9 a.m. “We are working to resolve this and apologize to our customers for any inconvenience.”
EARLIER REPORT:
All United Continental flights in the U.S. are currently grounded due to computer problems.
United said in a statement on Wednesday that it is working to resolve the problems, which are related to “network connectivity.”
It is the second time in two months that the Chicago carrier has been hit by major technical issues.
United Continental Holdings Inc. had a temporary halt to all takeoffs in the U.S. on June 2 because of what the airline said were computer automation issues.
Its stock declined slightly in premarket trading.
(AP)
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One Response
Their customer service wreaks! You could wait for an hour just to speak to a rep who is dumber than dumb! They’re going to lose the public opinion if they don’t improve! There’s lots of competition, although once airborne, they’re great! Their seats are also much more roomy and more cushiony than some others.