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Tagged: Dealership; Toyota; Mcgee
- This topic has 7 replies, 4 voices, and was last updated 2 weeks, 4 days ago by Always_Ask_Questions.
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November 27, 2024 4:46 pm at 4:46 pm #2336125Eli MParticipant
Dear Readers,
I recently purchased a new Toyota Sienna from Mcgee Toyota of Claremont NH. Members of the community have been buying from them as they offer a convenient process and free delivery to Lakewood. In fact, a close family member had a positive experience there and recommended them to me.
Unfortunately, I had a disaster of an experience. As part of my sale I was offered a trade-in for my car to which I agreed, upon verbal confirmation and assurance that they would hold to the value of the trade-in (the trade-in value was around $2500 less than it sells for in Lakewood). The Sienna was paid for, and a contract was signed and registered with the state of NJ, with the title transferred to me. This contract detailed the value of the-trade that was being accepted as payment for the Sienna. Delivery was scheduled, but the day before delivery I received a call from the head of sales. He claimed that the value of the trade was actually 4000 dollars lower and I would have to fund him the difference. The head of sales was extremely aggressive and threatened to cancel the sale if I would not agree to his terms, pressuring me to rewrite the contract of sales.
With no recourse I called New Hampshire AutoCAP, a department of its consumer affairs division to understand my rights. They immediately ruled that the contract and the trade-in price needed to be honored and called Mcgee Toyota to negotiate on my behalf. Mcgee Toyota was forced to honor the contract but decided to retaliate and make my life as difficult as possible. They are now refusing to deliver my paid-for sienna to Lakewood. In an attempt to reconcile with them I offered other solutions (which Mcgee Toyota had initially proposed and were favourable to them) but Mcgee will not negotiate, just to spite.
Further involvement of NH AutoCAD forced them to honor a basic promise of 200 mile free delivery which is advertised on their website (enough to get the vehicle to Westchester or upstate NY), but all of a sudden Mcgee claims to have no resources to ship the vehicle for months. I have paid-for Sienna stuck 300 miles away with few options to recover that won’t cost me a lot of money. Even if I make the 10 hour round trip to NH, I am not confident that Mcgee won’t try other illegal ways to delay and obfuscate things.
It seems that if all goes their way then Mcgee will smile and make nice with you, but be forewarned that they will get very nasty if there is any dispute. If you decide that you want to take the risk and buy from them, please demand every verbal concession in writing, including any promises of delivery, and a time frame in which it will occur.
Eli Mozes
November 28, 2024 5:16 pm at 5:16 pm #2336244Always_Ask_QuestionsParticipantEli > please demand every verbal concession in writing, including any promises of delivery, and a time frame in which it will occur.
Eli, hope you get it going. It seems that you were signing a 5-digit dollar contract, you should obviously put things in writing. As you experience showed, it is pretty easy to force the terms after they are signed.
November 29, 2024 9:40 am at 9:40 am #2336474ujmParticipantEli,
Why not further engage with New Hampshire AutoCAP to have them force Mcgee Toyota to honor their promised 200 mile delivery (i.e. to Westchester or Monsey) *immediately*, as you’ve paid them for the vehicle. Telling you to wait months for delivery after payment is a breach of contract on their part.
Hatzlacha
November 30, 2024 6:34 pm at 6:34 pm #2336582Always_Ask_QuestionsParticipantWhy not open an erliche dealership in Lakewood NJ that will provide similar convenient options to members of the community?
December 1, 2024 11:09 am at 11:09 am #2336729GadolhadorahParticipantJust fly up to NH, take delivery of your new car and don’t waste any more time dealing with this dealer. Caveat emptor for others considering to deal with them. The value of the time you’ve wasted “negotiating with them:” probably exceeds the amount of money you might save. b
December 1, 2024 11:54 pm at 11:54 pm #2336873Always_Ask_QuestionsParticipantGadol, I don’t think so. I started buying this way in the early days of internet, when it became possible to quickly find dealerships. I collected fax numbers and faxed them a spec I wanted and then confirmed with a quick phone calls. Ended up with a 2 hour ride to a different state, but it was worth it, at a time.
I am surprised that the closest deal from southern NJ is almost in Canada, though. Should be able to find a good dealer closer to home. Maybe one person stumbled on it, and others followed. It is not that wrong – halocha says to reward a good merchant with your business. That is, if you stayed in a hotel and you liked it, you should stay there next time also. From the description above, it seems that the misunderstanding is not that great. Or maybe yetzer hara to exploit a loophole won …
So, just put a standard agreement, run it by a lawyer – indicating time and method of delivery, and penalties for delay and see if all community members could use it with this dealership. If that does not work out – get on email/phone’/fax and find a reasonable dealer somewhere within 2 hours from you. I would think further south and west should also work. You can even become a middleman, helping your community members in selecting cars and ensuring delivery.
December 2, 2024 10:51 pm at 10:51 pm #2337472GadolhadorahParticipantAAQ: All very good ideas but my point was that ELI has already wasted numerous hours with the dealer and then with the NH consumer advocate. He should simply cut his losses (his time has value), fly up to NH (frequent flights from EWR to Albany/Boston) and drive the car off the lot knowing that next time, he should take your good advice when buying a new car from an OOT dealership.
December 3, 2024 10:13 am at 10:13 am #2337495Always_Ask_QuestionsParticipantGadol, I agree with your idea, he can probably even take a bus for the time he spent on this and go visit Canada with his family. I am just pushing this further – every problem is a business opportunity.
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