If the tickets were sold out in an hour, that means there weren’t enough tickets made available.
If a half million people go every year without difficulty, and one year there was a stampede and a horrible tragedy, the answer should not be eliminate 90% of the traffic. The answer should be more efficiency, and if that requires some reduction in capacity, so be it. But 90% reduction? To me that means 400,000 or more aren’t getting an opportunity. Anyone who thinks participating online is participating, has no clue what this is all about.