@Gadolhardorah
You seemed to have missed the point ywnjudy is making. This vent is NOT about medical caregivers, but the self important clerical staffs in the medical offices.
On Thursday my primary care physician telephoned me to discuss some test results. He suggested I see a specialist (in his same hospital owned practice) to follow up with a further procedure. He told me he’d transfer the call and I should tell them to book the appointment. He transferred the call and got off the line. after a few rings, a young sounding female picked up, gave the name of the doctor with whom I wished to make an appointment and said This is Liza. I gave my name, the name of my primary care physician and that he had transferred the call so an appointment could be made.
Her immediate reply, NOT MY JOB. No offer to transfer the call or suggest another extension and she disconnected me. I called the office manager and played my recording of the call with Liza. I suggested strongly that maybe Liza shouldn’t have any job that involved talking to patients. The office manager commiserated and told me all the young clerks were terrible, but during Covid, no one over 30 is interested in working in medical offices for fear of contracting the virus. The manager made the appointment.