Unfortunately the story is very true. not because of the many photos of the scene that clearly show the EN van, but because of the many members that were on this call.
EN clearly cannot be held liable from a legal standpoint, they have a protocol and they followed it. its not their fault that the patients family member did not call Hatzalah. But there are major issues with their behavior last night.
They put their protocol or agenda before patient care. its an undisputed fact that Hatzalah had resources that are adequately equipped and experienced just down the block from this address and can be at the patients side within one or two minutes. yet they clearly ignored this very important fact which possibly resulted in the negative outcome.
Is their agenda against Hatzalah that big that they place it before a human life??
Second, from what the people on scene are saying, the two EN responders were not administering CPR they were just standing there shocked not knowing what to do. all of this when there were EMTs and Paramedics within very close proximity.
If not for EN, the family would have clearly called Hatzalah, in fact I doubt that any person would care which service responds for their loved one when they are in cardiac arrest, they would clearly chose the one that is not only closer and faster, but much more trained and heavily equipped to deal with critical patients and deal with these types of emergencies on a regular basis. No doubt that the caller clearly made a mistake. EN dispatcher and responders clearly knew that they were called in error as they are never called for a nature of such, yet they still followed protocol.