There is an assumption here that the store is the cause for the delay. Perhaps it is the customer who buys what they believe is a sale item, only to find out upon checking out that they took the wrong size, flavor, brand and are trying to get the store to honor sale anyway. Now that the delay is due to a customer error, would you change your opinion? Short of physically moving along a customer who is in the wrong, what do you expect a store to do, even if it DOES take a long time for a supervisor to show up.
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