In addition to the sensitivity to the individual, my other concern was that the negative comments may cause others to look down on Am Yisrael (here, we are careless with Tefillin and then cause all this money to be wasted).
We have to be careful about we post online and think about how it may sound to others and what the repurcussions can be. Imho, that is a much more important lesson than being careful with Tefillin and will lead to much more yeshuas for Am Yisrael.