Small stores must feel a strong drive to make a buck and don’t always understand that good customer relations will drive new business. Years ago, I went into a small, crowded frum-owned store that I often frequented, so they knew me, and I knocked a lightbulb off the shelf and it shattered, and right away one of the owners said “You’re going to have to pay for that!” The retail price on the bulb was less than a dollar, but i never went back to that store, and they lost way more in my business than the cost of the bulb.
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