Your feelings are commendable – but not valid when foisted on others, who want what is rightfully theirs.”
And that is what they should state before doing the job! And I will be honest with you, and say that were I financially well-off, which I am not unfortunately, and I were in a profession that could be of help to someone, I WOULD do it for much less or for a chessed for free. My husband, whose parnassah is teaching, has tutored children for free when they could not afford tutoring. It cannot always be about the money. Let the shadchan state his/her fee outright and not make people feel shocked later on. Until relatively recently, I had no idea shadchanim have a set shadchanus that they expect to get. I thought it was a matana.