David Bar-Magen: I feel torn in regard to your words. Those who are being judged as cruel (not the trolls) are really suffering from a tremendous lack of understanding of those with nothing. It is so foreign to them that they must assume it is poor management or a stone unturned. I have even been so lucky as to experience some of those views from people on the board of the charity organizations themselves! Hashem should bless them always to be on that side of the fence.
With tremendous respect I must say, though, I do feel that there is a lack of understanding on your part as well. There are many people out there who suffer tremendous humiliation every time a collector comes to their door. It reminds them of their inability to give, their ineptitude and lack of worth. Some people would rather you think them cruel than pathetic. I do not excuse them for how they make you feel, but I do feel small from your words and I am sure you never meant that.
As I said before, I only wish you the best. I hope and pray that you will receive a Yeshua from your situation and I am sure that every pain you feel and every tear you have shed has been recorded by Hashem himself. Try to see the good in it somehow, thank Hashem for your growth and beg for His Mercy (I do not imply that you haven’t yet). All the best.